Life is filled with never-ending struggles, every day comes with a new challenge and you have to make yourself ready for that. This time, the only difference is that none of us was ready for a change that will completely alter our lifestyle. This new phase of the pandemic crisis-era requires a high internet speed so you can work remotely and a cable connection so you can stay entertained as well. If you are presently using Spectrum services and are looking to make changes in your package the first thing you need to do is to approach the spectrum customer service department and mention it to them. A diligent representative will be available 24/7 to help you with any concerns you might have. To save you some time, there are things that you might need to consider before making changes in the spectrum package:
Local stores are not operational these days
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The most frequently asked question is what to do when the stores are closed? Well, before moving on to the details of what is required to make changes in your current package, you need to know that local stores are all closed due to the pandemic crises. There are other ways through which you can reach out to the spectrum customer service department.
Dial Spectrum customer service number
Spectrum customer service is providing 24/7 assistance over the phone to their customers. You may simply dial the Spectrum customer service toll-free number 1-855-267-6680 and talk to one of their representatives. Their rep will ask you certain questions before upgrading or downgrading your service or the current package.
The Live Chat with a customer service rep
Due to any reason, if you are not able to make a call you can also go for the “live chat” option that is available on “localcabledeals.com”. Just, type in the question that you have, and their representative will respond to you within minutes.
Things required for making changes in your existing package
You cannot simply dial the number and make changes to your existing package if you don’t have the following information with you.
Spectrum official account number
You can simply visit spectrum.net online and check your official account number with Spectrum by adding your credentials. You can also check the bill that has been sent by spectrum, your account number will be written on the top left corner of your bill. If you have your email, you can also check the account number in your emails that have been sent to you by Spectrum.
Your official phone number
When you sign up as a Spectrum customer, you are asked to provide a phone number that is associated with your account. You need to provide that number that is linked with your account to the customer service rep.
Last four digits of the social security number
Sometimes you will be required to provide the last four numbers or digits of your social security number. It is required so your identity can be confirmed. Always make sure that an authorized person is making a call or is around you. You will be required to give a piece of evidence that you are an authorized person.
Pen and a paper
It is a good practice to keep a piece of paper and a pen handy because you might need to note down any important points or pen down some additional information.
You service address
It is very important to provide your address where you are using the Spectrum service for either internet, cable TV, or home phone. Provide the correct address along with your zip code because the options to make changes in your existing package will differ for each user and address.
Information about the package or speed that you are looking for
You might need to upgrade your internet speed and know what speed you are looking for before making that call. You can also add cable TV if you want or add some channels to your existing channel lineup. You are free to make changes that you want, once you have provided the details you can choose any option that you want.
Why do you need this information?
You must be thinking about why are you required to provide all this information that we mentioned above. Well, if you do not have your official account number with you the customer service rep will not be able to see your details and he will not be able to look into the available options that you might have. To avoid any uncertainty, you should keep all this information in your hand to save your time.
Summing It Up,
As a Spectrum user, you are allowed to make changes whenever you want. You need to provide your information and your preferred requirement to the customer service representative and they will make changes to your existing package.